Cancelamento assinatura não realizado :/

[Diana_Martins0518]

Cancelei o Plano da Adobe e, para meu espanto, recebo o email de cobrança e atualização de forma de pagamento.

Com um sistema assim, com com valores que não param de aumentar e com esta falta de ética, não tem forma de continuar.

Alguém me pode ajudar com esta questão, por favor?

Muito obrigada 

Diana M.

[kglad]

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?

[Shivangi_Gupta]

Hi Diana,

We appreciate you reaching out. 

I reviewed your account details and found that your Adobe Photography plan is still active and there are pending dues on the account. Did you receive any email confirmation when you cancelled the plan?

Could you share a screenshot?

We'll look into the details.

^Shivangi

[kglad]

ie, you have to fix the payment problems, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

then you can cancel.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html