Cancelamento de plano e reembolso

[adaptable_reality2747]

Olá,

Cancelei minha assinatura, mas ainda estou sendo cobrado pelos serviços da Adobe. Preciso de suporte para receber o reembolso do valor cobrado. Não consegui receber suporte da equipe da Adobe no meu país (Brasil).

Quero receber meu reembolso ou registrarei uma reclamação formal no conselho do consumidor da minha cidade.

[Peru Bob]

What does your account show?

https://account.adobe.com/

You need to have a valid form of payment before you can cancel a subscription and get a refund.
https://helpx.adobe.com/manage-account/using/update-billing-information.html

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

[Jeffrey_A_Wright]

Adaptable_reality, thanks for posting about your request for a refund to this public discussion forum. I don't see any transactions or active subscriptions under the account you used to create this public discussion thread.

Please see https://adobe.ly/4hruTK9 for information on how to locate the account that is causing the charges that you wish to have refunded. ^JW