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Cancelamento de plano

New Here ,
Aug 30, 2022 Aug 30, 2022

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Estava tentando cancelar um plano, porém não aparecia a opção de gerenciar plano. Entrei em contato com o Fale conosco e me foi informado que não existia um plano ativo atual vinculado ao meu e-mail [personal information removed ]

Agora estão me cobrando o valor da mensalidade, como eu faço para fazer o cancelamento? Como consigo o estorno?

[Personal information removed by moderator.]

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Community Expert ,
Sep 13, 2022 Sep 13, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Community Expert ,
Sep 13, 2022 Sep 13, 2022

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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