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Cancelamento impedido

New Here ,
Feb 16, 2021 Feb 16, 2021

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Não estou conseguindo cancelar minha conta e plano na Adobe que tenho desde 2018. Querem me cobrar uma multa dizendo que meu plano é anula - não assinei nenhum contrato. Por favor preciso cancelar. Espero ser atendida. 

 

I am unable to cancel my Adobe account and plan that I have had since 2018. They want to charge me a fine saying my plan is void - I have not signed any contracts. Please I need to cancel. I hope to be answered.

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correct answers 1 Correct answer

Adobe Community Professional , Feb 16, 2021 Feb 16, 2021
Yes, you did agree to the subscription contract When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -make sure that your browser does NOT block ads, scripts, or pop-ups -you must also al...

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Adobe Community Professional ,
Feb 16, 2021 Feb 16, 2021

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Yes, you did agree to the subscription contract

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

 

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Feb 16, 2021 Feb 16, 2021

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LATEST
Fortunately I was able to solve my problem through the great service by
chat. I don't see the same here.

My add is from 2018, not from yesterday. And I never failed to pay my
monthly fee.

By the way, this is a disreputable way of doing business, Adobe is a large
company with virtually no competitors and did not need to cause this type
of problem for the customer, nor offer this type of association -
transparency is very important.

Angela Nunes

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