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CANCELAMENTO

New Here ,
Jun 04, 2022 Jun 04, 2022

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Boa tarde, experimentei o teste grátis por 7 dias, quando chegou perto do dia para começar cobrar eu fui cancelar pois não precisava mais dos serviços, mas não apareceu nos planos que existia algum assinado e me cobraram no cartão de crédito, tentei achar novamente onde cancelar mas não aparece em local algum, já é o segundo mes que me combram por um serviço que não estou usando...

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Community Expert ,
Jun 06, 2022 Jun 06, 2022

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Hello @Ana Julia24730577dhul,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Employee ,
Jun 06, 2022 Jun 06, 2022

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Hi Ana,

We appreciate you writing in. We checked your account details, and found that there is no active or trial subscription under your email.

If you subscribed using a different email, please create a new thread with that email ID.

If you wish to discuss this further, you can always contact our support team as mentioned by the expert above.

 

Note: Please do not share any confidential info(like email, bank details, contact number, etc) here. This is a public forum.

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