There is a 50% early termination fee if you cancel before your 12th month of service. To avoid penalty fees, wait until your 12th month to cancel.
1. Switch to a different browser like desktop Chrome or Firefox that accepts cookies and does NOT have script blockers. Log-in to your account below. Click on Manage Plans > Cancel. https://account.adobe.com/plans 2. If you still need help, scroll down to Contact Adobe on the same page. 3. Online chat is available in English 24/7. 4. In the chat box, type AGENT followed by enter key and wait for a human. 5. Alternately, phone customer service M-F during normal business hours. https://helpx.adobe.com/contact/phone.html
Hope that helps.
Nancy O'Shea, Adobe Product User & Community Professional Alt-Web Design & Publishing ~ Web : Print : Graphics : Media