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Cancelar plan Adobe Creative Cloud

New Here ,
Apr 09, 2023 Apr 09, 2023

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Buenos días,

 

He instalado Adobe Creative Cloud ya que quería ver si podía usarlo en mi computador. Cuando indiqué mi número de cuenta no he visto (debía estar en letra pequeña, incluso muy pequeña) que la suscripción es anual. No he podido usar Adobe, ya hace dos meses que me están cobrando y encima me dicen que para cancelar tengo que pagar el 50% de una anualidad. Estoy pagando casi 25 € mensuales por nada. Cuando intento cancelar la suscripción me indican que debo pagar una penalización¡ No sé hasta que punto es legal obligar a una suscripción anual, pero en mi caso en mi computadora no puede instalarse correctamente tampoco. Solicito ayuda por favor.

 

Un cordial saludo

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Community Expert ,
Apr 09, 2023 Apr 09, 2023

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This space is provided by Adobe, but this is not Adobe support Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support
, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus,
so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person-Meaning
type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen or Telephone https://helpx.adobe.com/contact/phone.html

or

Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click
for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Apr 09, 2023 Apr 09, 2023

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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