cancelar plan

New Here ,
Jun 10, 2021 Jun 10, 2021

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Hola, tengo un poco más de 2 semanas tratando de cancelar una sucripccón, la cual es 'Estudiantes y profesores', per cada que quiero instalar algún progama o entrar a la aplicación de escritorio me sale ERROR, al igual que cuando quiero cancelar la suscripción, me sale que no tengo ningún plan y que estoy con versión de prueba, pero si descontaron el dinero de mi trajeta. Llamo y nunca entra la llamada. Porfavor ayudenme a cancelar la suscrippción y que me realicen el reembolso. Gracias.

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Community Expert ,
Jun 10, 2021 Jun 10, 2021

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Hi @Flavia Fernanda5ECD,

 

#1  Please confirm your account is active and payment details are up-to-date.  Use a browser that accepts cookies and does not have script blockers.  Log-in to your account below.
https://account.adobe.com/plans

 

#2  I suspect your paid plan may be reverting to trial mode.  See the help article below for details about that. 

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

#3  Student/Teacher plans have a 12 month commitment.  And there is a 50% early termination fee if you cancel before your 12th month of service.   See links below.

 

How do I Cancel my Subscription?

===========================

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Subscription & Cancellation Terms:

============================
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:

=====================
Online Chat : https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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