Cancelar plan

[Jose345589869v1b]

Hola, quiero cancelar mi suscripcion de plan fotografico, pero cuando quiero cancelar me quiere cobrar 995 pesos mexicanos, estaba leyendo y dice que cuando lo contratas tienes que pagar las suscripciones por un año, pero cuando lo contrate no decia nada de eso, el programa ya no lo necesito, y tampoco puedo seguirlo pagando

[kglad · Accepted solution]

make sure youre aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are <> ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you&#x<>;re contacted by anyone (via email or private message), it&#x<>;s much more likely to be a scammer than an adobe representative.