Cancelar Plan

[jhoel14]

Good afternoon/morning, I have a problem. I purchased a 7-day free trial to test features, and I've only been using it for 2 days, so I haven't liked it. I wanted to cancel before the billing starts, but I'm having a problem: "We were unable to process the request. Please try again or contact a support agent." I don't know if this is for a time limit or if it won't let me cancel. Could you help me a lot with this question? Thank you.

[John T Smith]

This is a public forum, not Adobe support... other users can't see or help with your account

If you are using the Opera browser switch to something else... Opera doesn't work

For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163...

[jhoel14]

hi

[kglad]

you have to fix billing problems before you can cancel, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html