Cancelar Plano Fotografia sem pagar "taxa" de cancelamento?

New Here ,
Jul 07, 2022 Jul 07, 2022

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Boa tarde!

 

Sou aluno de faculdade e não posso arcar com os custos de um plano pago, precisei usar o período gratuito do Adobe Fotografia, mas quando tento cancelar, vem uma "taxa" (abusiva por sinal) de cancelamento. Como posso proceder no cancelamento do plano sem PAGAR NADA?

 

No aguardo. 

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Adobe Community Professional ,
Jul 07, 2022 Jul 07, 2022

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The free trial is 7 days, and you have until day 14 to cancel... now you pay 1/2 of the remaining time to cancel after 14 days and before the end of the contract year

 

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a yellow highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan-discussions/adobe-subscription-is-a-rip-off/td-p...

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Employee ,
Jul 08, 2022 Jul 08, 2022

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Hi Fernando.

We appreciate you writing in. We checked your account details and found that you have an active subscription since last 3 months. As mentioned by the expert above, trial should be cancelled within 14 days to avoid the early termination fee. Check out this info to know about the legal terms and conditions for the subscription termination: https://www.adobe.com/legal/terms.html

I hope it helps.

 

 

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