Cancelar Plano

[Tiago27539700ydml]

Estou desde semana passada tentando cancelar minha experiência na Acrobat. Porém, na hora de cancelar, ao inserir minha senha a mesma dá como errada (tenho certeza que estou digitando a senha corretamente), enfim, ao tentar redefinir a senha, simplesmente o sistema buga ao inserir o sexto caractere. Estou desconfiado que a Acrobat age conscientemente para impedir que o plano seja cancelado a tempo e seja efetuado a cobrança. Alguém para me ajudar

[JR Boulay]

[MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]

[Abambo · Accepted solution]

Adobe does not prevent you from cancelling your subscription. If you can't get through, contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

[etiene28074325qo6l]

Comigo está acontecendo o mesmo! Não consigo cancelar o plano! Alguém pode responder de forma acertiva o que fazer???

[kglad · Accepted solution]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...