Cancelar suscripción

[javigildd]

Muy buenas,

tengo una suscripción anual pagada mensualmente, que renovó el día 28 de Abril de 2021, pero no me interesa continuar con el plan. Al ir a cancelar plan me indica que hay un recargo de 166€ por cancelar la cuenta, aún estando dentro de los 14 días posteriores a la renovación del mismo. ¿Cómo puedo solucionarlo?

Un saludo,

Javier Gil

[Manan Joshi]

Hi @javigildd,

There is no cancellation fee if canceled before 14 days of subscription. For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

If it doesn't help, then you should contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan