Cancelar suscripción al año sin pagar penalización.

[Zhonre]

El día 8 de abril hago dos años de plan anual de pago mensual y no me deja darme de baja del servicio sin pagar 15 euros de penalización. No se que pasos seguir, como encontrar el contrato firmado o con quien comunicarme para que me ayude. ¿Alguien sabe que puedo hacer? Gracias. 

[John T Smith]

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11843852
-do be aware that cancelling early means paying 1/2 of the remaining time as a fee, see the above terms

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730