Cancelar suscripción

[Stephanie29630291xe4p]

Tengo problemas para cancelar mi suscripción, llevo varios días intentando y siempre me tira un error, hago todo el proceso pero me dice que he ingresado en una cuenta social y que tengo que iniciar sesión nuevamente, hago el procedimiento que me indica pero a la hora de colocar la contraseña me tira un error y ya no me deja continuar. De hecho tuve el problema que se me bloqueo mi cuenta temporalmente por intentar entrar en varias ocasiones. Escribí en atención al cliente pero no me pudieron solventar y solamente cerraron el chat. Espero que alguien me pueda ayudar, muchas gracias.

[Rashmi27002770wxve]

HI there,

We appreciate you writing in.

We are extremely sorry that you are facing trouble while cancelling the subscription.

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

[kglad · Accepted solution]

here's help with social sign-in errors. https://helpx.adobe.com/x-productkb/global/resolve-social-sign-in-errors.html

if that fails to help, contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Danilo30024913g66k]

Não tô conseguindo cancelar minha assinatura

[kglad]

@Danilo30024913g66k 

why not?

[francisco_6471]

Lo siento mucho pero tengo que escribir que hay irresponsabilidad en atención al cliente que considero pretendo ser.

[kglad]

@francisco_6471 

please don't post duplicate messages.

[Americo_correia de Ol6482]

Cancelar assinatura 

[kglad]

@Americo_correia de Ol6482 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[Shivangi_Gupta]

Hi @Americo_correia de Ol6482,

Thanks for writing in. I can see that you have an active subscription to both CC all apps and Photography plan since last 9 months. Do you wish to cancel one of them to avoid app duplicity?

Did you follow the article shared by the expert above?

Let me know if you have any questions.

^Shivangi