Cancelar Suscripción

[santrojan]

Tengo una suscripción denominada algo así como Adobe Photo por un año que ha finalizado hace poco. Esa suscripción a obtuve a través de una oferta en Amazon Black Fryday con un cupon de canje de Adobe.

Ahora al terminar el año , me intentan facturar (creo que desactive la facturación) pero sin avisar previamente cual será el importe de la nueva factura, ni si el plan es el mismo que el anterior, y sobre todo el precio (No me puedo permitir un importe multip`licado por 7 u 8 lo que he comrado).

Tampoco se puede contestar al correo de aviso, ni se puede cancelar la suscripción porque está pendiente por error de facturación.

No encuentro un solo correo de contacto  Adobe donde exponer el caso.

No me parece lo mas correcto, esta forma de actuar de la empresa.

Saludos.

I have a subscription called something like Adobe Photo for a year that recently expired. I got it through an Amazon Black Friday deal with an Adobe redemption coupon.

Now that the year is over, they're trying to bill me (I think I disabled invoicing) but without any prior notice of the new bill amount, whether the plan is the same as the previous one, and especially the price (I can't afford a bill that's seven or eight times what I paid). I also can't reply to the notification email, nor can I cancel the subscription because it's pending due to a billing error.

I can't find a single Adobe contact email address to explain the situation. I don't think this is the right way for the company to operate.

Regards.

[John T Smith]

This is a public forum, not Adobe support... other users can't help

Go here and check your account to determine your status https://account.adobe.com

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

[kglad]

30 days prior to subscription renewal adobe sends an email with the anticipated subscription cost and a reminder about the renewal date.

and you can't change or cancel your subscription until you fix billing errors, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[santrojan]

(Automatic translation to English)

Thank you for the reply,

I am checking emails from Adobe, and I have not received any prior notice with the new billing scheduled.

My plan was one that I acquired in Amazon in December 2024 with a redemption code and now as it is impossible for me to know what it would cost me another year, if I am interested or not: When trying to enter to manage the account (it is suspended), and as it says it is impossible to remove it since it gives a billing problem, It's a loop.

Of course, I am not going to give billing data without knowing the cost of the product beforehand. I don't even know if the product exists today, since it was a specific offer for a year on Black Friday.

I think the most logical thing is that on the billing site there would be a document showing what you are going to contract and the price before having to enter the payment data.

The question is, do you have a way to contact Adobe to ask if the plan I purchased on December 2, 2024

"Creative Cloud Photography plan with 20GB | 1 Year | PC/Mac |Digital Download"

still existing and its renewal price? It is clear to me that from the Adobe account it is impossible to access that information.

Greetings.

[Jeffrey_A_Wright · Accepted solution]

Santrojan, thanks for posting to this public discussion forum about the problems managing your subscription. I am sorry this has been a frustrating experience for you. I do show that your account is currently past due, which is why you are unable to cancel the subscription.

I understand you do not want to maintain you service, please click on https://adobe.ly/3MEQ1RG to speak with a member of our team who can help you end your commitment. Please use a different device to reach us, as you are being redirected to this public discussion forum on the current device. ^JW

[kglad]

... and check your spam folder.