Is the cancellation fee always mandatory? I've had Adobe for about three months and only used it once. What I've already paid is well past the value the product offered me & I'm wondering how sympathetic the company would be to that.
Paying to not continue to be billed feels really gross.
As per the terms of aggrement you are required to pay the cancellation fees for early termination of the contract. However, you can contact support team and let them know your issue they will provide you with the best resolution and if possible waive off the cancellation fees as well.
To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html?rghtup=autoOpen Type AGENT to avoid bots and talk to a human. Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers https://tinyurl.com/y7cfrr7y