Cancelation Fee

New Here ,
Sep 16, 2021 Sep 16, 2021

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Is the cancellation fee always mandatory? I've had Adobe for about three months and only used it once. What I've already paid is well past the value the product offered me & I'm wondering how sympathetic the company would be to that.

 

Paying to not continue to be billed feels really gross.

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Adobe Community Professional ,
Sep 17, 2021 Sep 17, 2021

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As per the terms of aggrement you are required to pay the cancellation fees for early termination of the contract. However, you can contact support team and let them know your issue they will provide you with the best resolution and if possible waive off the cancellation fees as well.

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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Adobe Community Professional ,
Sep 18, 2021 Sep 18, 2021

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You agreed to pay for 12 months of service at a reduced rate which can't go up for 1 year. 

  • You had 14 days to cancel without penalty fees.
  • So far, you've paid for 3 months.  That leaves 9 payments remaining. 
  • If you cancel now, you'll pay 4.5 months in termination fees (50%). 
  • To avoid fees, wait until your 12th month of service to cancel.  

It's your choice.

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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