Cancelation of subscription and return of withdrawn funds by Adobe

New Here ,
Feb 08, 2022 Feb 08, 2022

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Hi, 

 

So I have cancelled my subscription already on 6 January 2022, however I see now on my account that for the month of January and February 18.14 EUR in total 36.28 were withdrawn.

 

Carolina23053036lq9v_0-1644309210784.png

Consequently, I ask you urgently to close my subscription and give back all my entitled funds. In absence of any action and given that there is no legal reasoning for you to retain these funds, I will reach out to the European Consumers Centre https://www.eccbelgium.be/, as an EU citizen, and lodge a complain. I look forward for your cooperation and quick reply. 

 

Carolina

 

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Adobe Employee , Feb 08, 2022 Feb 08, 2022
Carolina, if you have any questions about transactions under your account, then please get in touch with our support team directly at https://helpx.adobe.com/contact.html?rghtup=autoOpen as suggested by Test Screen Name.

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LEGEND ,
Feb 08, 2022 Feb 08, 2022

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This is a community forum. You are NOT talking to Adobe, here, only customers. We cannot work on your account, handle complaints, or pass this on to Adobe. You have not served notice to Adobe.

 

BEWARE: Adobe will not contact you. But it is likely that fake Adobe staff will contact you. These are criminals who want to trick you into telling them your credit card number or worse, please be careful.

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Adobe Employee ,
Feb 08, 2022 Feb 08, 2022

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Carolina, if you have any questions about transactions under your account, then please get in touch with our support team directly at https://helpx.adobe.com/contact.html?rghtup=autoOpen as suggested by Test Screen Name.

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