Cancelation without fee

New Here ,
Mar 04, 2022 Mar 04, 2022

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How can i cancel my annual plan without fee.  I could not download the photoshop so i never used it and i don't wont to pay for something i do not use! 

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LEGEND ,
Mar 04, 2022 Mar 04, 2022

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You took out an annual plan, so you promised to pay for a year. But Adobe give a generous discount if you cancel: you pay only 50% of what is left for the year you promised. So to avoid a fee, always cancel in the last month.

 

You can also try to contact Adobe and explain; you might be very lucky with the support staff.

 

Warning: ADOBE WILL NOT CONTACT YOU. Fake Adobe staff may contact you and make all kinds of promises, but they want to do bad things. If unsure, please ask us.

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Adobe Community Professional ,
Mar 04, 2022 Mar 04, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Mar 04, 2022 Mar 04, 2022

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Well, let's it put it this way.  If I agreed to pay you every month for 12 months and decided later not to pay you because I didn't feel like it, would you be OK with that?  Probably not.   

 

Since you neglected to cancel your trial within the 14 day grace period, that's not Adobe's fault, that's your fault.  Adobe is under no obligation to waive the cancellation fee.  You can ask for a waiver but nothing is guaranteed.  Best of luck.

 

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html


How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Mar 04, 2022 Mar 04, 2022

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Good day! 

I though that since i do not have the program(photoshop) i do not pay for it and it is automatically canceled

 

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Adobe Community Professional ,
Mar 05, 2022 Mar 05, 2022

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Adobe doesn't know you don't have the program anymore.  Until you cancel your plan, they assume you're still using it.  

 

It's the same as renting an apartment.  The landlord expects his rent each month regardless of whether or not you sleep there.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Mar 05, 2022 Mar 05, 2022

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LATEST
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I though that since i do not have the program(photoshop) i do not pay for it and it is automatically canceled

 

The opposite is true. You pay every month whether you use the software or not. Adobe has no idea of your downloading troubles. These forums exist to help you with those issues.

 

In addition, your membership will be automatically renewed after 12 months unless you tell Adobe that you want to cancel it.

 

Early cancellation fees vary depending on when you cancel

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

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