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Canceled sub. because of fraund prevention

Community Beginner ,
Oct 08, 2023 Oct 08, 2023

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Hi, 
I recently got this email:

Dear TD....
We would like to take this opportunity to notify you that our fraud prevention specialists have detected fraudulent behavior in connection with your All Creative Cloud 100GB subscription. As a result, your subscription has been cancelled and access to all related Adobe apps and services has been blocked.
For more information, please visit our FAQ page.
Sincerely,
the original Adobe team

My sub. is currently canceled. I tried to reach support but nobody can assist me, always pass to the next person or giving fake email to ask etc. 

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I've been working as an intern in Turkey for the last few months, and last month I needed an Adobe package, so I purchased a year's subscription in advance. I used it without any issues. I returned to the Czech Republic a 2 weeks  ago, and all the programs continued to work perfectly. However, last week I received this email stating that my subscription has been canceled. I am due to return to Turkey at the end of October for work and currently i have to use account from my colleaguee... 
Always when i reach to supports they pass to other guys, at the end the answer is same  „need investigate, before any action“ but as i see adobe already make the „action“

So what will happens next? Is a more thn weeks and nobody reach me...
From the history I have several purchases from different countries in Europe and I did not encounter a similar problem!
What happens to the 10 months remaining on the prepaid subscription?

 

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Community Expert ,
Oct 08, 2023 Oct 08, 2023

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you have to work with adobe support.

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Community Beginner ,
Oct 08, 2023 Oct 08, 2023

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I've tried, but like I said, they just pass me on to others, someone just gives me a fake email to put me off

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Community Expert ,
Oct 08, 2023 Oct 08, 2023

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how did you make your subscription purchase?  eg, did you use any coupons?  did you purchase directly from adobe.com?

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Community Beginner ,
Oct 08, 2023 Oct 08, 2023

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it was directly from adobe...

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Community Expert ,
Oct 08, 2023 Oct 08, 2023

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did you use your own credit card.  ie, it wasn't borrowed from someone else?

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Community Beginner ,
Oct 08, 2023 Oct 08, 2023

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ofc is mine... everything is legit as i said before i have previous invoices in my history and they can see it too, they are all from the same card and to the same name. I work as a freelancer, travel a lot and buy it regularly when I need it.

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Community Expert ,
Oct 08, 2023 Oct 08, 2023

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did you contact your credit card issuer to make sure they see no problem with payments to adobe?

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Community Beginner ,
Oct 08, 2023 Oct 08, 2023

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I certainly don't have any issues with my credit card; I've been able to make payments without any problems both abroad and at home. I have the option to dispute the payment with my bank because Adobe has "unreasonably" canceled my prepaid subscription, citing unmet business conditions. However, I would like to seek clarification from Adobe before taking any further action.

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Community Expert ,
Oct 08, 2023 Oct 08, 2023

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i'm not asking about the past.

 

since this problem occurred, did you contact your credit card issuer to make sure they see no problem with payments to adobe?

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Community Beginner ,
Oct 08, 2023 Oct 08, 2023

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not yet

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Community Expert ,
Oct 08, 2023 Oct 08, 2023

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contact them and ask.

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New Here ,
Oct 08, 2023 Oct 08, 2023

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Definitivamente eres la ayuda mas inutil que he leido. 

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Community Expert ,
Oct 08, 2023 Oct 08, 2023

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sorry you fail to understand.

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New Here ,
Oct 08, 2023 Oct 08, 2023

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No, tu ayuda es inútil. Tus respuestas son sarcasticas y en tono de burla. Es una estafa que adobe conservé tus datos bancarios después de que se canceló una suscripción. Deja de ser un lame huevos de adobe. 

 

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Community Expert ,
Oct 08, 2023 Oct 08, 2023

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ok.

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