Canceled trial, but billed annual subscription

New Here ,
Aug 04, 2022 Aug 04, 2022

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Hello, 

 

I canceled my free trial for adobe pro before the end of the tiral, but just got charged for an annual plan. 

 

Please help! I do not want the program and would like a refund.

 

Thank you. 

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Community Expert ,
Aug 06, 2022 Aug 06, 2022

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these are user-to-user forums.  you need to contact adobe support asap:

 

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam.

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

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