Cancelei minha assinatura antes dos 14 dias e cobram multa

New Here ,
May 17, 2022 May 17, 2022

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Por um engano, acabei renovando a assinatura anual que antes era de R$86,00 e ao renovar foi cobrado o mesmo valor do Adobe Stock, R$124,00. Ao solicitar o cancelamento, antes dos 14 dias me cobraram o valor da multa. Acredito que não deveria pagar a multa, por estar dentro do prazo, alguem poderia me ajudar?

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Adobe Community Professional , May 17, 2022 May 17, 2022
This space is provided by Adobe, but it is not Adobe support Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups -you MUST also allow 'cookies' in your web browser for the link to...

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Adobe Community Professional ,
May 17, 2022 May 17, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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