Canceling my subscription

[maarit]

Hello!

I'd like to cancel my subscription of Adobe Premier Pro and Creative clowd. My question is: If I cancel it now (the payment for this month was just taken from my account automatically) is it cancelled then starting July 22 (a month from now)? And can I still use Adobe for this months when I already paid for it?

Thank you for your help!!

Best, 

Maarit

[ProDesignTools · Accepted solution]

Hi Maarit,

This link should hopefully answer your question:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

[zimba_3947]

Cancel my subscription 

[kglad]

@zimba_3947 

you cannot cancel here in the user-to-user forums.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Shivangi_Gupta]

Hi @zimba_3947,

We here to help. Are you getting any issues with the Adobe apps that has made you take this decision?

Also, have you tried the steps listed in the article shared by the expert above? Let us know.

Looking forward to your reply,

Shivangi