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Canceling the subscription and paying it

New Here ,
Mar 02, 2023 Mar 02, 2023

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I did not manage to cancel the test package. I wanted to cancel the trial package on Monday, but the error popped up. Today they wanted to collect money from the account, but the card is inactive. How to contact customer service. I don't want to pay, I want to cancel. I am asking for email to be operated. There is a chat with service? Please help.

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Community Expert ,
Mar 02, 2023 Mar 02, 2023

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if you have an individual subscription, there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Mar 04, 2023 Mar 04, 2023

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There is no e-mail support!

ABAMBO | Hard- and Software Engineer | Photographer

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