cancellation fee after 12 month period

[Adam23049831b4fp]

my account subscription is over 12 months old and i'm still being charged a cancellation fee of $150 australian, i will not being paying this fee as i have to cancel because i can't afford the subscription let alone 3 months worth of extra payments. can some one please contact me to rectify this thank you.

[LinSims · Accepted solution]

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

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[Adam23049831b4fp]

Thank you, it was very helpful

[John T Smith]

You must cancel during your 12th month, before your subscription renews... if you did not cancel, and your subscription automatically renewed, you need to do what LinSims said and ask support to help

>can some one please contact me to rectify this

Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
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