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Cancellation Fee and Change of Plans Issue

New Here ,
May 09, 2021 May 09, 2021

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I bought the all apps subscription plan because I use Premier Pro, InDesign and sometimes Photoshop. I've only used it for a few months but it's sucking my bank account dry and I barely use any of the apps. I just want Premier and InDesign and don't want to have to pay for the $140 cancellation fee plus those two apps again. I literally can't afford it and there's no way of talking to a real person about this like they promise I can. 

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Community Expert ,
May 09, 2021 May 09, 2021

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Please go to Adobe Customer Service (make sure to sign into your Adobe account first):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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New Here ,
May 09, 2021 May 09, 2021

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Is there a specific browser I'm supposed to use? There's no automatic chat window that pops up for me when I click on the link you sent me.

 

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New Here ,
May 09, 2021 May 09, 2021

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I also can't reach anyone and get lead back to the website when I try to call the number.

 

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Community Expert ,
May 09, 2021 May 09, 2021

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I'm not sure about the hours, but I do know 2 things

-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work

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Community Expert ,
May 09, 2021 May 09, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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Community Expert ,
May 09, 2021 May 09, 2021

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Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
May 09, 2021 May 09, 2021

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LATEST
quote

I just want Premier and InDesign and don't want to have to pay for the $140 cancellation fee

===========

@Sophie5C65,

There is no discount for à la carte purchases of just InDesign and Premier Pro.   This will cost almost as much as what you're paying now for the All Apps plan.  Either USD $42/month with a 12 month commitment or $64 month-to-month with no long-term committment.  Your choice.

https://www.adobe.com/creativecloud/plans.html

 

To avoid paying penalty fees on your current annual plan, wait until your 12th month of service to cancel.

 

Another option is to buy Premier Elements (approx $100, no subscription required).  Elements is a lighter version without all the fancy bells & whistles.

https://www.adobe.com/products/premiere-elements.html

 

Hope that helps.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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