I bought the all apps subscription plan because I use Premier Pro, InDesign and sometimes Photoshop. I've only used it for a few months but it's sucking my bank account dry and I barely use any of the apps. I just want Premier and InDesign and don't want to have to pay for the $140 cancellation fee plus those two apps again. I literally can't afford it and there's no way of talking to a real person about this like they promise I can.
Please go to Adobe Customer Service (make sure to sign into your Adobe account first):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.
You may also be able to contact Adobe by phone:
Is there a specific browser I'm supposed to use? There's no automatic chat window that pops up for me when I click on the link you sent me.
I also can't reach anyone and get lead back to the website when I try to call the number.
I'm not sure about the hours, but I do know 2 things
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.
Alternately, phone customer service M-F during normal business hours.
How do I Cancel my Subscription?
Subscription & Cancellation Terms:
I just want Premier and InDesign and don't want to have to pay for the $140 cancellation fee
There is no discount for à la carte purchases of just InDesign and Premier Pro. This will cost almost as much as what you're paying now for the All Apps plan. Either USD $42/month with a 12 month commitment or $64 month-to-month with no long-term committment. Your choice.
To avoid paying penalty fees on your current annual plan, wait until your 12th month of service to cancel.
Another option is to buy Premier Elements (approx $100, no subscription required). Elements is a lighter version without all the fancy bells & whistles.
Hope that helps.