Cancellation fee in my 12th Month

[Danielle5E92]

I'm in my 12th month of my yearly plan, I've had this for 3 years but I need to cancel and they're charging me £35 to cancel!?!?! Why? I thought if i was in my 12th month there would be no fee.

[kglad · Accepted solution]

once your 12th payment has been received, there's no penalty.

if you see that your 12th payment has been received by adobe, contact support to correct the error. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...