Cancellation fee?

[Bruce826]

I started a month to month membership of the Creative Cloud base plan(9.99 a month) in September 2017. I went to cancel is as I'm not using it enough to warrant the subscription. When I view my current plan it says "Creative Cloud Photography plan(one-year)." When I go to cancel it I'm now greeted with a notification that I have to pay a cancellation fee for the remaining time on my "contract" for $32.70.

A contract which I was never aware of as when I signed up it stated it was a month to month plan. Was this something that has changed? Did I misunderstand something when I signed up? And if it is a one year contract it would end in September then why would the remainder only be $32.70? It is unfortunate in any case and extremely frustrating that simple things like these aren't clear to customers.

[John T Smith]

Did you read the Subscription Terms before you clicked to agree to the purchase? https://www.adobe.com/misc/subscription_terms.html

[Bruce826]

Yes. Nowhere did it clearly state that there was any sort of contract, only that it would be a month to month subscription that I could cancel at any time. Beyond that, I think it to be a bit disingenuous to not clearly state that to the customer in the first place even outside the subscription terms.

Is there no way to have a month to month subscription at $9.99 without signing up for a year? I don't even find the option for it anymore on the website. Is there any way I will be able to cancel my "contract" without cancellation fees that I wasn't notified or aware of? On the occasion I can actually connect with "support" I don't really get much input. If not, I'll likely still cancel and seek a different software.

[John T Smith · Accepted solution]

Some subscriptions are monthly, most are annual with monthly payments

Monthly instead of Annual https://forums.adobe.com/thread/1926342

[Bruce826]

I guess I'll assume you I won't be able to cancel without cancellation fees or sign up for a monthly plan at 9.99. Sad.

[capainter]

So, Adobe charged an early cancelation fee of $41 dollars.  Hope your company goes under... Products and service are substandard. 

[capainter]

Get Davinci Resolve, it free and better product !!  This product keeps crashing !! 

[Shannon29140185a465]

I'm with you on this one. It almost as bad as a scam but their community experts and employees apparently feel that their " customers" get what they deserve for not understanding their convuluted subscription plans. I plan on having my credit card stop payments to them and Adobe can sue me for the cancellation fee. 

[kglad · Accepted solution]

@Shannon29140185a465 

they won't sue you, but your account may go to collections and you'll have that on your credit report.

it would be better to, at least, explore what adobe support says. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...