cancellation fee

New Here ,
Jul 07, 2021 Jul 07, 2021

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how do i get rid of this fee? its been over 14 days since i payed for premire proand id like to cancel. it says i need to wait until my renewal date to abvoid this? im not sure when this is? help is appreciated, thanks

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Adobe Community Professional ,
Jul 07, 2021 Jul 07, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum so that proper help can be offered.

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Adobe Community Professional ,
Jul 07, 2021 Jul 07, 2021

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If you have an annual plan, then you were given a price discount from the monthly plan and that is why there is a cancellation fee.

You can try Adobe Customer Service and see if they will make an exception for you:


https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Jul 07, 2021 Jul 07, 2021

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>(renewal date) im not sure when this is?

 

How do you not know when you purchased a subscription?

 

Log-in to your Adobe account and click this link https://account.adobe.com/products

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