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how do i get rid of this fee? its been over 14 days since i payed for premire proand id like to cancel. it says i need to wait until my renewal date to abvoid this? im not sure when this is? help is appreciated, thanks
I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum so that proper help can be offered.
If you have an annual plan, then you were given a price discount from the monthly plan and that is why there is a cancellation fee.
You can try Adobe Customer Service and see if they will make an exception for you:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.Type "Agent" in the chat box to bypass the chatbot and be connected to a person.You may also be able to contact Adobe by phone:https://helpx.adobe.com/contact/phone.html
>(renewal date) im not sure when this is?
How do you not know when you purchased a subscription?
Log-in to your Adobe account and click this link https://account.adobe.com/products