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Cancellation fee

New Here ,
Mar 19, 2023 Mar 19, 2023

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I have a subscription that I want to cancel as I am going on holidays for a few months and wont be using it, but it is still asking that I pay $150 to cancel it!! thats way too much money. Does anyone know if it will be possible to cancel without the fee or if there is a support person that can help me. 

 

I refuse to pay my monthly fees when I wont be using the apps, I am paying enough for the use already, and I'm sure others would agree.

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Account management , Billing

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correct answers 2 Correct answers

Community Expert , Mar 19, 2023 Mar 19, 2023

you subscribed to an annual plan that has a penalty if you cancel early (=1/2 your subscription cost for the remaining months).

 

if you want to discuss this wuth adobe support, contact them. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

...

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Adobe Employee , Mar 20, 2023 Mar 20, 2023

Hi there,

 

We appreciate you writing in.

 

For future reference please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Also as suggested by @kglad contact the Support team.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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Community Expert ,
Mar 19, 2023 Mar 19, 2023

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you subscribed to an annual plan that has a penalty if you cancel early (=1/2 your subscription cost for the remaining months).

 

if you want to discuss this wuth adobe support, contact them. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

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Adobe Employee ,
Mar 20, 2023 Mar 20, 2023

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Hi there,

 

We appreciate you writing in.

 

For future reference please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Also as suggested by @kglad contact the Support team.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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