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Cancellation fee?

New Here ,
Mar 04, 2018 Mar 04, 2018

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I started a month to month membership of the Creative Cloud base plan(9.99 a month) in September 2017. I went to cancel is as I'm not using it enough to warrant the subscription. When I view my current plan it says "Creative Cloud Photography plan(one-year)." When I go to cancel it I'm now greeted with a notification that I have to pay a cancellation fee for the remaining time on my "contract" for $32.70.

A contract which I was never aware of as when I signed up it stated it was a month to month plan. Was this something that has changed? Did I misunderstand something when I signed up? And if it is a one year contract it would end in September then why would the remainder only be $32.70? It is unfortunate in any case and extremely frustrating that simple things like these aren't clear to customers.

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correct answers 1 Correct answer

Adobe Community Professional , Mar 04, 2018 Mar 04, 2018
Some subscriptions are monthly, most are annual with monthly paymentsMonthly instead of Annual https://forums.adobe.com/thread/1926342

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Adobe Community Professional ,
Mar 04, 2018 Mar 04, 2018

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Did you read the Subscription Terms before you clicked to agree to the purchase? https://www.adobe.com/misc/subscription_terms.html

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New Here ,
Mar 04, 2018 Mar 04, 2018

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Yes. Nowhere did it clearly state that there was any sort of contract, only that it would be a month to month subscription that I could cancel at any time. Beyond that, I think it to be a bit disingenuous to not clearly state that to the customer in the first place even outside the subscription terms.

Is there no way to have a month to month subscription at $9.99 without signing up for a year? I don't even find the option for it anymore on the website. Is there any way I will be able to cancel my "contract" without cancellation fees that I wasn't notified or aware of? On the occasion I can actually connect with "support" I don't really get much input. If not, I'll likely still cancel and seek a different software.

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Adobe Community Professional ,
Mar 04, 2018 Mar 04, 2018

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Some subscriptions are monthly, most are annual with monthly payments

Monthly instead of Annual https://forums.adobe.com/thread/1926342

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New Here ,
Mar 08, 2018 Mar 08, 2018

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I guess I'll assume you I won't be able to cancel without cancellation fees or sign up for a monthly plan at 9.99. Sad.

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New Here ,
Jun 07, 2021 Jun 07, 2021

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So, Adobe charged an early cancelation fee of $41 dollars.  Hope your company goes under... Products and service are substandard. 

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New Here ,
Jun 07, 2021 Jun 07, 2021

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LATEST

Get Davinci Resolve, it free and better product !!  This product keeps crashing !! 

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