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Cancellation issue

New Here ,
Sep 02, 2022 Sep 02, 2022

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I can not cancel my trial period. I don't want to be charged for using the service which I have not used. 

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Community Expert ,
Sep 02, 2022 Sep 02, 2022

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Moving thread to the Account, Payment, & Plan forum from Photoshop ecosystem

 

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Community Expert ,
Sep 02, 2022 Sep 02, 2022

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Sep 02, 2022 Sep 02, 2022

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it's not an issue of whether you used the programs.  the issues are did you subscribe and are you outside the cancellation period?

 

because you don't see an option to cancel, it's likely you're beyond the penalty-free cancellation period.  so, while you can still cancel (per @John T Smith's instructions), you should expect a penalty = 1/2 the cost of your remaining annual subscription.

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