Online cancellation procedure is VERY CONFUSING - and there is NO Adobe Support EMAIL to ask for HELP!
I had a great plan that cost $39 which allowed me to convert a PDF to a word document. Then some person convinced me to buy this plan, and said it only cost $14.99. They were not speaking English - and failed to say it was $14.99 per month. Two months later, I am trying to cancel this plan as I can't use it....it is too complicated! And, I can't get back my old plan. What a rip off.
Are you experiencing any issue with Business Catalyst? Or is it for any other product like Acrobat?
If you could confirm the exact product, I can ask correct team to get in touch with you.
Can you read my post…..it says that I was trying to cancel Adobe Acropro. I called the other day, and they said they would refund money. They never did.
Hello, when i check all transaction on my credit card i noticed that you are charging me monthly while i selected one payment of 17USD for 1 year. but i see that you are charging me monthly.
Hello. Yes, it IS difficult to reach human support and I could not figure out how to cancel my subscription on-line. I have to say I did use a 'chat' and the gentleman was courteous and took care of my request to cancel and said I would get an email that showed free Adobe products. I was pleased with the conversation and with being able to cancel the subscription.
I DID NOT SIGN UP FOR A SCAMM I tried to get some assistance but also am unable to download your product and your charge is all wrong from the list price. I DID NOT SIGN UP FOR A SCAMM also your other suckers:
[ Mod: unrelated links removed ]
and your monthly charges are NOT WANT I SIGNED UP FOR
CANCELL ALL INVOLVED WITH THIS BS
How to cancel and stop the automatic payment to the Adobe Acrobat reader
There is no charge for Reader. It is free.
Nope they've charged $32.29 monthly
this has happened twice....
Then you have subscribed to use Acrobat DC Pro. As I said in my first reply Acrobat reader is free.
Login to the main Adobe site and click the Manage Account button, enter your password again and then in the plans & product section click on the manage plan link and then the Cancel button.
Well when I do that it won't let me saying I need to update my payment which I don't want to do
Then how to stop that?
It a lot for me to pay each month...
Did you read my post above? I explained how to do that.
Just please cancel me from Adobe! How do I get through to them.
Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...
I want you too stop talking money out for this I want too cancel it please stop automatic payment from my credit card. I have new email address it is email@example.com I have tried too go app too cancel.
these are user-to-user forums.
p.s. if canceling early there's an early cancellation fee = 1/2 the cost of the remaining subscription
if you want to discuss with adobe support, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
Please I want to cancel my subscription of Adobe and i want refund it's my request
As you want to cancel the subscription of an Adobe product, you can refer the steps mentioned on this help link Return, cancel, or exchange an Adobe order to cancel your plan.
If you experience any issue with cancellation, please contact support.
Open this link Contact Customer Care and sign in with your Adobe ID (the email address that you used to purchase the subscription) and its password.
As you requesting for the refund, please go through once this help document Conditions for Adobe product returns.
Hope the information helps.
Let us know if you need any help
Cancel my subscription
Adobe Acrobat Reader is a free product. There is nothing to cancel. But assuming you mean Adobe Acrobat Pro or Standard or perhaps some optional add-on service that you subscribed to, read and follow the instructions provided by @MeenakshiNegi earlier in this thread!
How do I cancel my subscription to Adobe