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Cancellation of free trial

New Here ,
Feb 21, 2023 Feb 21, 2023

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I was unable to cancel my free trial due to poor network connection, can i please get it cancelled now with a refund?

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Community Expert ,
Feb 21, 2023 Feb 21, 2023

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Moved to the Account, Payment, & Plan forum from Using the Community

 

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Adobe Employee ,
Feb 21, 2023 Feb 21, 2023

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Hi there,

 

We appreciate you writing in. Happy to help!

 

I understand that you wish to cancel the Illustrator subscription under the email address associated with the community however, this is a community forum and we will not be able to cancel any subscription.

 

You will have to cancel it either at your end or in case you are still unable to cancel the subscription, feel free to contact us via chat so that our support team can help you.

 

Please follow the instructions in the link below which will help you to cancel the creative cloud.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope this information helps you.

 

Thank you.

Rashmi

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Community Expert ,
Feb 21, 2023 Feb 21, 2023

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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

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Community Expert ,
Feb 21, 2023 Feb 21, 2023

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you'll need to make your case to adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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