Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Cancellation of Plan did not go through during Trial - Unable to see a "contact support via chat"

New Here ,
Apr 05, 2021 Apr 05, 2021

Copy link to clipboard

Copied

Hi all

I signed onto a trial and cancelled my plan within the 7 days. However it appears this did not go through and I have been charged 3 months in a row. I am unable to see a "Contact via Chat" option under my Support menu. I literally have zero support options provided to me where I can talk to someone.

 

I have used Adobe acrobat zero times since I downloaded. I am seeking to have my plan cancelled with my penalty fees waived as I had already cancelled the plan within the week. Somehow it did not go through.

 

If I can get an email to liaise with someone or for a support person to contact me ASAP that would be appreciated.

TOPICS
Billing

Views

36

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Apr 05, 2021 Apr 05, 2021
There is no email support. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html?rghtup=autoOpen Type AGENT to avoid bots and talk to a human. Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers https://tinyurl.com/y7cfrr7y -Manan

Likes

Translate

Translate
Adobe Community Professional ,
Apr 05, 2021 Apr 05, 2021

Copy link to clipboard

Copied

LATEST

There is no email support. To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines