cancellation of plan lead to immediate top of subscription ?!!

[ran_9870]

as shown. never encountered such undecent condition with any apps in my life.

[AnandSri]

Hello Ran!

I hope you're doing well, and we apologize for the delayed response and the trouble.

I'm moving the conversation to the appropriate team so the experts can help you further.

Thanks,

Anand Sri.

[kglad · Accepted solution]

that's adobe's policy for annual subscriptions paid monthly.  if you want to cancel just prior to plan renewal, set a reminder.

here's more info about the cancellation terms: start by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html


and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Shivangi_Gupta]

Thanks for sharing the info here, @kglad.
I checked and found that the user has already canceled the subscription. There is no active subscription associated with this account.

^Shivangi