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Cancellation of School plan got rid of Student discount plan

New Here ,
May 17, 2023 May 17, 2023

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ce December even with the "free" Adobe from my school. Can I get my money back or at least some kind of compensation? At the very least can I have access to my apps while my subscription still lasts?

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Account management , Billing

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Community Expert ,
May 17, 2023 May 17, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
May 17, 2023 May 17, 2023

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can you explain what occurred?

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LEGEND ,
May 18, 2023 May 18, 2023

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Surely your "school plan" and "student discount plan" are exactly the same thing, so the idea you could cancel "one" and keep using the "other" is difficult to understand for me.

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