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Cancellation of Subscription

New Here ,
Apr 20, 2024 Apr 20, 2024

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I want to cancel my Adobe "Premier Pro" subscription because my laptop can't handle the load and I can't use "Premier Pro". But to cancel the subscription I need to pay 142 euros, but I only paid for 1 month of use. Can I cancel my subscription without this penalty?

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Community Expert ,
Apr 21, 2024 Apr 21, 2024

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you're outside the cancellation period (without a fee) by 2 weeks.  ie, you should have canceled as soon as you were aware there were problems.  ntl, you can make your case to adobe support.  they may be sympathetic.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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