cancellation of the plan

New Here ,
Apr 10, 2022 Apr 10, 2022

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My son, without my knowledge, bought an annual plan with a monthly fee of over 30 euros, I cannot cancel this plan because they ask me to pay for it, what can I do to turn it off permanently because I will not use it, my son said that he was not sure what he was doing, but he came Please, help me, it's a lot of money.

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Account management , Billing

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correct answers 1 Correct answer

Adobe Community Professional , Apr 10, 2022 Apr 10, 2022
Adobe Community Professional ,
Apr 10, 2022 Apr 10, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Apr 10, 2022 Apr 10, 2022

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LEGEND ,
Apr 12, 2022 Apr 12, 2022

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The cancellation fee for the annual plans is 50% of the promised money for the year. After that it restarts.

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