cancellation of the plan

[ewelina23981330kin9]

My son, without my knowledge, bought an annual plan with a monthly fee of over 30 euros, I cannot cancel this plan because they ask me to pay for it, what can I do to turn it off permanently because I will not use it, my son said that he was not sure what he was doing, but he came Please, help me, it's a lot of money.

[Peru Bob]

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

[Peru Bob · Accepted solution]

See here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

and here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

[Test Screen Name]

The cancellation fee for the annual plans is 50% of the promised money for the year. After that it restarts.