Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

cancellation of the plan

New Here ,
Apr 10, 2022 Apr 10, 2022

My son, without my knowledge, bought an annual plan with a monthly fee of over 30 euros, I cannot cancel this plan because they ask me to pay for it, what can I do to turn it off permanently because I will not use it, my son said that he was not sure what he was doing, but he came Please, help me, it's a lot of money.

TOPICS
Account management , Billing
404
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Apr 10, 2022 Apr 10, 2022
Community Expert ,
Apr 10, 2022 Apr 10, 2022

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 10, 2022 Apr 10, 2022
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 12, 2022 Apr 12, 2022
LATEST

The cancellation fee for the annual plans is 50% of the promised money for the year. After that it restarts.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines