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Cancellation plan and get refund

New Here ,
May 22, 2024 May 22, 2024

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Hey, i need please a help with a cencellation plan and get a refund Because every time I try something, it reports problems with the payment card and I can't change the payer, which I need to do, and the agent in the chat is not helpful, so I'm completely lost and don't know what to do. Money left my account on 17.5.24 for a subscription that I probably didn't buy, I was just trying the free version and then I canceled it, so I absolutely don't understand how something could be charged. I had my account in the negative for two days because of this.

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correct answers 1 Correct answer

Adobe Employee , May 23, 2024 May 23, 2024

Hi @56fifa GLMV37567365lywp 

I appreciate you reaching out. I checked and found that you have pending payment issue with your account. Since this is a public forum, we won't be able to share more details.

You may need to reach out to our support team for help.

 

Regards,

Shivangi

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Community Expert ,
May 22, 2024 May 22, 2024

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what did the chat agent say?

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Community Expert ,
May 22, 2024 May 22, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Adobe Employee ,
May 23, 2024 May 23, 2024

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Hi @56fifa GLMV37567365lywp 

I appreciate you reaching out. I checked and found that you have pending payment issue with your account. Since this is a public forum, we won't be able to share more details.

You may need to reach out to our support team for help.

 

Regards,

Shivangi

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Community Expert ,
May 23, 2024 May 23, 2024

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with payment issues, you have to fix those before you can make any subscription changes (including cancelling).

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