Cancellation policy doesnt make sense.

[Elisha251117759d24]

I want to cancel my subscription. Your terms say that if I cancel on the 12 month then my cancellation fee would be zero. But now its telling me that a cancellation fee of $45 will be charged if I cancel now. Please help.

*Update - I got on chat to get help and someone named 'Anmol' was my tech help. This person did NOTHING to help! They just kept saying "Give me a few more minutes to find you a solution". Ten minutes later, nothing. I dont believe the person on the other end (assuming its a real person) was actually even working on my issue. Probably someone [abuse removed] not engaged with their job!

I also got on the community forum and noticed scores of people complaining about being locked into their subscription plans with no chance of getting out without paying a cancellation fee. Terrible business practices from Adobe! Give your users the freedom to choose and change their plans as they see fit! Done with your service.

[jane-e]

@Elisha251117759d24 

I've moved your post from Creative Cloud Desktop to Account, Payment, & Plan for you. Volunteers on the Adobe forums cannot see your billing details, although Adobe Employees can see that you have a plan.

You still have to work with Adobe Customer Care, as they are the only ones who can sort this out for you.

Give them these links:

•  https://helpx.adobe.com/manage-account/using/cancel-subscription.html

• https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

This time when you use the Chat, get a case number at the start of the call. Ask for Tier 2 support and make sure you get a human, not a bot. 

I'm sure you used the Chat earlier and don't need directions, but you can also contact Adobe Customer Care through X/Twitter to @AdobeCare. They will contact you back.

Do not reply to PMs, which are likely to be scammers.

Jane

Forum volunteer

[kglad]

what was the end-result of your chat with anmol?