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Cancellation policy doesnt make sense.

New Here ,
Dec 30, 2023 Dec 30, 2023

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I want to cancel my subscription. Your terms say that if I cancel on the 12 month then my cancellation fee would be zero. But now its telling me that a cancellation fee of $45 will be charged if I cancel now. Please help.

 

*Update - I got on chat to get help and someone named 'Anmol' was my tech help. This person did NOTHING to help! They just kept saying "Give me a few more minutes to find you a solution". Ten minutes later, nothing. I dont believe the person on the other end (assuming its a real person) was actually even working on my issue. Probably someone [abuse removed] not engaged with their job!

 

I also got on the community forum and noticed scores of people complaining about being locked into their subscription plans with no chance of getting out without paying a cancellation fee. Terrible business practices from Adobe! Give your users the freedom to choose and change their plans as they see fit! Done with your service.

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Community Expert ,
Dec 30, 2023 Dec 30, 2023

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@Elisha251117759d24 

 

I've moved your post from Creative Cloud Desktop to Account, Payment, & Plan for you. Volunteers on the Adobe forums cannot see your billing details, although Adobe Employees can see that you have a plan.

 

You still have to work with Adobe Customer Care, as they are the only ones who can sort this out for you.

Give them these links:

 

 

janee_0-1703963441306.png

This time when you use the Chat, get a case number at the start of the call. Ask for Tier 2 support and make sure you get a human, not a bot. 

 

I'm sure you used the Chat earlier and don't need directions, but you can also contact Adobe Customer Care through X/Twitter to @AdobeCare. They will contact you back.

 

Do not reply to PMs, which are likely to be scammers.

Jane

Forum volunteer

 

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Community Expert ,
Dec 30, 2023 Dec 30, 2023

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what was the end-result of your chat with anmol?

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