Cancellation refund on compassionate grounds please

New Here ,
Nov 21, 2021 Nov 21, 2021

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Hello,
 
I’m a little past the 14 days limit to request for refund for the purchase after free trial.. can I please still refund and cancel my subscription? I’ve had such a full on month with my own surgeries and my son in hospital (I can send hospital documents) that I just completely forgot to cancel. We also can’t afford to pay a subscription we’ll never use. It was to trial for a friend’s wedding photos. It would be greatly appreciated if it could be cancel and refund, with no extra charge. It’s been a stressful few weeks. 
 
Thank you. 

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Adobe Community Professional ,
Nov 21, 2021 Nov 21, 2021

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these are user-to-user forums.  using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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