Cancellation

New Here ,
Apr 28, 2022 Apr 28, 2022

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I downloaded Adobe Illustrator a month ago thinking I could cancel my subscription anytime without being charged like most apps out there. I was baffled to see the cancellation charges that I have to pay for a month's usage. It's annoying that this information is unavailable to see unless you read the fine print. I am a struggling postgraduate student and have travelled halfway across the world to pursue my education. I am barely able to sustain myself with rent and loan payments. I wanted to cancel my subscription because I couldn't afford the monthly fee of £20 and now to cancel, it's going to cost me £100 which I can't spare. I come from a low-class family in India and don't have financial support as it is. I can't believe I've made this mistake and reading through the community I can see that a lot of people have been through the same thing and it is definitely unethical of Adobe to be doing this. I have been trying to contact support but the website freezes and doesn't load past the Contact Us page. I really need help regarding this immediately. The next month's charges are a few days away and I can't afford to pay it or cancel it. Kindly help me out as soon as possible. 

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Adobe Community Professional ,
Apr 28, 2022 Apr 28, 2022

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a yellow highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan-discussions/adobe-subscription-is-a-rip-off/td-p...

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Apr 28, 2022 Apr 28, 2022

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quote

I have been trying to contact support but the website freezes and doesn't load past the Contact Us page.


By @Kanthi239735011s8r

 

Try a different browser.

 

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
May 02, 2022 May 02, 2022

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LATEST

Adobe's Annual plans (and Student plans) are for a 12-month commitment. Here's a guide explaining the process which should help you find the best solution, and possibly save some time or money:

What You Should Know Before Canceling Your Adobe Trial or Subscription

Outside of that, we cannot really help further here, as this is primarily a user-to-user forum – so your best bet would be to contact Adobe Customer Care directly as others have suggested.

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