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Cancellation

New Here ,
Jun 16, 2023 Jun 16, 2023

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Is there a number to call to speak to a live person? Or an email, to cancel my subscription?

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correct answers 2 Correct answers

Community Expert , Jun 16, 2023 Jun 16, 2023

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe

...

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Community Expert , Jun 18, 2023 Jun 18, 2023

If you have an Enterprise/Teams account the following link would be relevant for you

https://helpx.adobe.com/enterprise/using/cancel-teams-subscription.html

-Manan

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Community Expert ,
Jun 16, 2023 Jun 16, 2023

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Jun 18, 2023 Jun 18, 2023

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If you have an Enterprise/Teams account the following link would be relevant for you

https://helpx.adobe.com/enterprise/using/cancel-teams-subscription.html

-Manan

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Adobe Employee ,
Jun 18, 2023 Jun 18, 2023

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Hi @vicki30554855r2rv ,

 

Moving this post to the Account, Payment & Plan community for further assistance.

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New Here ,
Jun 20, 2023 Jun 20, 2023

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After the free trial I cancelled my plan, but I has to make the first payment. Why do now, a month later, do I have to still be paying flr a service I have already cancelled and I am not using?

 

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Community Expert ,
Jun 20, 2023 Jun 20, 2023

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@marta30609137m71w 

 

confirm that you successfully cancelled, https://account.adobe.com

 

and then, if you have, contact adobe support to fix the problem. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Nov 06, 2023 Nov 06, 2023

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Hi i'm trying to cancel this membership forever period I'd like to cancel it

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Community Expert ,
Nov 06, 2023 Nov 06, 2023

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@cox33423660qx73 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Dec 05, 2023 Dec 05, 2023

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Would like to cancel subscription ?

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Community Expert ,
Dec 05, 2023 Dec 05, 2023

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@Catherine34066882twz0 

 

again, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Jan 08, 2024 Jan 08, 2024

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I want to cancel my plan 

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Community Expert ,
Jan 08, 2024 Jan 08, 2024

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@Eimear34659681utor 

 

same answer: make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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New Here ,
Mar 20, 2024 Mar 20, 2024

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Im having a problem cancelling subsription, need to talk to agent NOT a virtual machine.

Anyone gtot a telephone number with live agent ?

thanks

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Community Expert ,
Mar 20, 2024 Mar 20, 2024

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no telephone.  read the above.

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