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Cancellation

New Here ,
Oct 17, 2023 Oct 17, 2023

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Hello! So the situation is - I had the photography plan on my old account Suddenly, I needed Indesign for school, so I cancelled that plan and wanted to get the All apps plan, but could not, because I needed to wait until the end of the Photography plan to do that. So I created a new account (the one which I am writing from) and bought the all apps plan. Only now I understood that I lost all my data from the first account and now I am in a need of it. So I wanted to ask - would it be possible to someohow transfrer the plan I have on this account to the other one? Or could there be a posssibility to not pay the calcellation fee - I didn't know about it and cannot really afford it.

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Community Expert ,
Oct 17, 2023 Oct 17, 2023

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Please go to Adobe Customer Service and explain the issue.  They should be able to do that.  (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/AdobeCare

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Community Expert ,
Oct 17, 2023 Oct 17, 2023

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https://helpx.adobe.com/enterprise/kb/transfer-assets.html may help

 

Also, for the future, it is best to have a local copy of all files, not just in cloud storage

If you don't have space on your computer drive use an external drive for files
A USB flash drive to carry with you... here are 2, there are many more available
PNY brand https://www.amazon.com/PNY-512GB-Turbo-Attach%C3%A9-Flash/dp/B0BF5VHLBZ
SanDisk https://www.amazon.com/SanDisk-512GB-Ultra-Flash-Drive/dp/B083ZLJ5MG
Other flash drives are 1 or even 2 Terabytes
Formatting a flash drive https://www.usbmemorydirect.com/blog/flash-drive-format-types/

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Community Expert ,
Oct 17, 2023 Oct 17, 2023

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This is what you agreed to when you joined the annnual plan.

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Oct 17, 2023 Oct 17, 2023

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if you change plans there's no cancellation fee, but you must do this with the aid of adobe support. ie, use @Peru Bob 's post to contact adobe support.

 

===============================================

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc services">

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