Cancellation

[Winnie34434185ozk2]

Hi all,

I'm trying to cancel my subscription and it's saying they'll charge me £80+???????? for cancelling What is that all about??

Has anyone else had this?

Thanks

[kglad · Accepted solution]

if you have an annual commitment that you're breaking prior to the end of your commitment, there's a penalty = 1/2 of what you owe.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from enterprise and teams">

[Winnie34434185ozk2]

Thanks this is helpful, including the response above and will have a look!

[kglad]

you're welcome. keep us updated.

[John T Smith]

>What is that all about??

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription
-LONG discussion here, with link to Nancy O'Shea 'arrows' in subscription information
https://community.adobe.com/t5/account-payment-plan-discussions/adobe-scam-1-year-subscription-payme...

[geoff36200786aaoj]

Thanks John T Smith, but most normal people dont have time or a legal department to pass the reams of Terms and conditions, and operate on trust, particluarly with large brand names. 

This is weak sting. nothing more. 

[kglad]

@geoff36200786aaoj 

for the most used subscription (all apps), it's clear there's something going on when you see 3 subscription options (annual paid annually, annual paid monthly and monthly).  because the last 2 have very different costs it's clear something must be sacrificed (eg, cancellation > penalty) to merit the lower cost annual paid monthly subscription.  that should prompt you to check further.