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Cancellation

New Here ,
Jun 06, 2024 Jun 06, 2024

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Hi, I proceeded with an Illustrator free trial but I wouldn't say I liked it. However, I forgot to cancel the trial. So, when I realized, it was too late now, I could not manage my plan to cancel because it said I had a billing issue and updated my payment first. The question is "Should I leave it behind because the card I linked to has no money inside? (which I think it not a smart move though) Or should I pay it first and then cancel it?

 

Please help me, I'm so stressed right now.

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correct answers 1 Correct answer

New Here , Jun 07, 2024 Jun 07, 2024

Thank you so much. I already find the way to cancelled it. Thanks for your advice.

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Community Expert ,
Jun 06, 2024 Jun 06, 2024

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contact adobe support. they may be sympathetic and allow you to cancel without messing up your credit for 7 years.

 

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
Jun 07, 2024 Jun 07, 2024

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Hi @it me37894595dcs9,

I can see that you cancelled your subscription for Adobe Illustrator. Let us know if you still have any questions. 

 

Best,

Shivangi

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New Here ,
Jun 07, 2024 Jun 07, 2024

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Thank you so much. I already find the way to cancelled it. Thanks for your advice.

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Community Expert ,
Jun 07, 2024 Jun 07, 2024

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you're welcome.

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