Cancelled before 14 Days, NO Refund given at all, instead they took money from my account

[valerie_5398]

Hi there, I recently cancelled Adobe before the 14 days. Instead of giving me a refund like they said they would money was taken from my account.

• Now one thing is when I bought the After Effects they did not charge my account originally 
• I'm a little confused on why they took money from my account now instead of doing that before
• Because right now they just stole money when they said you'd get refunded before the 14 days are up (in which, I cancelled before so my money in my account should've stayed the same since it was never taken out)

[kglad]

what was your trial start date per the start email from adobe?

what was the cancellation date per the confirmation email?

[valerie_5398]

• Yesterday, May 4th 
• And ithe cancellation date per confirmation email said it will end May 5th, aka when I cancelled it 

[Kanikas]

Hi valerie_5398,

We are here to help you. I see that you had purchased an After Effects subscription, which was cancelled, and I see that a refund has also been issued for the same. Kindly wait for 5-7 days for a refund.

Let me know if there is anything else you need help with.

Thanks
^KS

[valerie_5398]

Thank you so much, appreciate it 

Apologies for the rudeness in my message 

[kglad]

and you can monitor the refund status at your account, https://account.adobe.com

[valerie_5398]

Thanks!!

[kglad]

you're welcome