I thought my trial was going to be for a month but instead I was charged a week later (Today). As my bank blocked the transaction, it alerted me and I logged in. That's when I noticed what had happened.
I cancelled my plan (now the 'manage' button is no longer there; it only says 'view' or 'update plan') but the transaction is still there.
I tried to look for a refund button but cannot find it and this system where you cannot get in touch with anyone from Adobe is making me feel claustrophobic.
This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -make sure that your browser does NOT block ads, scripts, or pop-ups -you must also allow 'cookies' in your web browser for the link to work This link will go directly to the chat option Type "Agent" in the chat box to bypass the chatbot and be connected to a person -Meaning type in the word Agent without the quote " " marks https://helpx.adobe.com/contact.html?rghtup=autoOpen - or https://helpx.adobe.com/contact/phone.html . Also: beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730