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cancelled free trial last day and charged

New Here ,
Jun 25, 2021 Jun 25, 2021

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hello.

 

please help me.

 

I thought my trial was going to be for a month but instead I was charged a week later (Today). As my bank blocked the transaction, it alerted me and I logged in. That's when I noticed what had happened.

 

I cancelled my plan (now the 'manage' button is no longer there; it only says 'view' or 'update plan') but the transaction is still there.

 

I tried to look for a refund button but cannot find it and this system where you cannot get in touch with anyone from Adobe is making me feel claustrophobic.

 

Please help.

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Cloud storage web assets

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Adobe Community Professional ,
Jun 25, 2021 Jun 25, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Jun 26, 2021 Jun 26, 2021

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Hi,

 

Thank you for posting your query here.

 

I would like to inform you that Adobe offers complete refund if you cancel your Subscription within 14 days from the date of purchase.

 

Please refer to the following cancellation guidelines for your reference : https://helpx.adobe.com/manage-account/using/cancel-subscription.html  

 

You may as well contact Adobe Support Team and discuss about the early termination fee waiver by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html

 

Thank you.

 

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